【图书简介】 "Among the ideas bulging from this classic work： performance exemplars， potential for improving performance， behavior-accomplishment distinction， performance matrix， ACORN troubleshooting test， performance audits， states， Worth = Value - Cost， knowledge maps， mediators， and job aids. The great accomplishments Gilbert left behind will continue to profit behavior analysis and performance improvement for a long， long time." ：Ogden Lindsley， Behavior Research Company "Human Competence is probably the most borrowed and least returned book in my library. It s good to have it in print more than once， so that I can keep replacing it， and rereading it for new insights from the original master of HPT." ：Rob Foshay， TRO Learning， Inc. "Human Competence stands not only as a tribute to Tom's genius， but also as the best single source of ideas about performance technology. It is a 'must have' for anyone serious about changing the performance of individuals or organizations." ：Dick Lincoln， Centers for Disease Control-读书网|DuShu.com
【本书目录】 Preface Acknowledgments Part One: The Leisurely Theorems 1 A Leisurely Look at Worthy Performance 2 Measuring Human Competence 3 The Behavior Engineering Model Part Two: Models of Performance Analysis 4 The Performance Matrix 5 Troubleshooting Performance Part Three: Policies, Strategies, and Tactics 6 Information and Competence 7 Knowledge Policy at Work 8 Knowledge Policy at School 9 Knowledge Strategies and Tactics 10 Motivation and Human Capital Part Four: Theoretical Considerations 11 Performance Engineering in Perspective Appendix: An Application of Performance Engineering Index Case History Index
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