Chapter 1 Fundamentals of Business Writing.
Chapter 2 The Layout of Business Letters
Chapter 3 The Direct Approach to Good-news and Neutral Messages
Chapter 4 The Indirect Approach to Bad-news Messages
Chapter 5 The Indirect Approach to Sales Letters
Chapter 6 Memos, E-mails, and Minutes
Chapter 7 Business Reports
Chapter 8 Informational and Analytical Reports..
Chapter 9 Annual Reports
Chapter 10 Business Proposals and Business Plans
Chapter 11 Contract
Chapter 12 Press Releases
Chapter 13 Technical Descriptions
Chapter 14 Operating Instructions
Chapter 15 Questionnaires
Key to Exercises
Appendices
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