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运输服务

运输服务

定 价:¥31.00

作 者: 王立群主编
出版社: 中国民航出版社
丛编项: 民航奥运英语
标 签: 英语综合

ISBN: 9787801105899 出版时间: 2004-10-01 包装: 平装
开本: 23cm+光盘1片 页数: 208 字数:  

内容简介

  本书是一本英语口语用书,它以专业化和口语化为主要特色,在以民航运输服务现场为背景的基础上吸收了相关知识,全书分3章,分别为“到达程序”、“出发程序”和“收票处及代理人提供的信息”。

作者简介

暂缺《运输服务》作者简介

图书目录

Chapter 1 Arriving Process(到达程序)
Unit 1 Arriving Passenger Services(到达旅客服务)/3
Dialogue 1 Welcome to China(欢迎来到中国)/3
Dialogue 2 Where are You from(您从哪儿来)/4
Dialogue 3 VIP Service(贵宾服务)/5
Dialogue 4 Help a Passenger to Find a Lavatory(帮助旅客找盥洗室)/7
Unit 2 Helping Passengers to Claim Baggage(帮助旅客提取行李)/16
Dialogue 1 Help a Passenger to Claim his Baggage(帮助旅客提取行李)/16
Dialogue 2 Introducing the Service Facilities(介绍服务设施)/1 8
Dialogue 3 Examining Baggage Check(检查行李牌)/19
Unit 3 Irregular Baggage Service(行李非正常时的服务)/28
Dialogue 1~3 Baggage Inquiry(行李查询)/28
Unit 4 Delayed Baggage/Damaged Baggage(行李延误/行李破损)/38
Dialogue 1 Delayed Baggage(行李延误)/38
Dialogue 2 Damaged Baggage(行李破损)/39
Dialogue 3 Baggage Repair(行李修复)/40
Unit 5 Baggage Lost and Compensation(行李遗失及赔偿)/48
Dialogue l Baggage Lost(行李遗失)/48
Dialogue 2 Baggage Compensation(行李赔偿)/49
Unit 6 Baggage Lost Inquiry(行李遗失查询)/60
Dialogue l Handling Lost Baggage(行李遗失后的处理)/60
Dialogue 2 Baggage Inquiry on Phone(电话行李查询)/62
Dialogue 3 A Passenger Claims his Delayed Baggage by himself(旅客自己提取延误行李)/63
Dialogue 4 Items Damaged in Baggage(行李内物品损坏)/64
Chapter 2 Departing Process(出发程序)
Unit 1 Asking for Information and Buying Tickets(问讯及购票)/75
Dialogue 1 Telephone Call for Information(电话问讯)/75
Dialogue 2 Booking Tickets(订票)/76
Dialogue 3 Issuing Tickets(出票)/77
Dialogue 4 Changing the Reservation(更改订座)/78
Dialogue 5 Confirming the Tickets(机票确认)/78
Unit 2 Customs(海关)/86
Dialogue l Terminal Guidance(候机楼引导)/87
Dialogue 2 Nothing to Declare(没有申报物品)/88
Dialogue 3 Red Channel(红色通道)/89
Unit 3 Check.in Procedure(乘机手续)/98
Dialogue 1 Check-in at the Airport(机场乘机手续)/100
Dialogue 2 Checked Baggage(交运行李)/101
Dialogue 3 Upgrade(升舱)/103
Dialogue 4 Handling of VIPs(重要旅客引导)/104
Dialogue 5 Hand-over of the On-board Documentations(业务文件交接)/105
Unit 4 Security Check(安全检查)/113
Dialogue 1~6 Going through the Security Check(过安全检查)/114
Unit 5 Departure Lounge and Boarding(离港厅及登机)/125
Dialogue l Before Boarding(登机前)/126
Dialogue 2 Delayed Flights(航班延误)/126
Dialogue 3 Announcement(广播)/127
Dialogue 4 Boarding(登机)/128
Dialogue 5 After Boarding(登机后)/128
Unit 6 Changes,No-show and Refund(变更、误机及退票)/135
Dialogue 1 Change of Carrier(承运人变更)/136
Dialogue 2 Change of Travel Plan(航程变更)/138
Dialogue 3 Change of Seat Class(座位等级变更)/140
Dialogue 4 No-show(旅客误机)/141
Dialogue 5 Involuntary Refund(非自愿退票)/143
Dialogue 6 Voluntary Refund(自愿退票)/144
Chapter 3 Information Given by Booking office and Travel Agency(售票处及代理人提供的信息)
Unit 1 Introduction to Airlines and Booking(航空公司及订票简介)/153
Dialogue l Information of Airlines(航空公司信息)/153
Dialogue 2 Ways of Booking(订票方式)/155
Unit 2 Types of Aircraft(机型)/163
Unit 3 Flight Timetable(班期时刻表)/169
Unit 4 Grades of Ticket(客票等级)/178
Unit 5 Making Reservations and Sending Tickets(预订与送票)/185
Dialogue 1 Making a Reservation(预订座位)/185
Dialogue 2 Sending the Ticket(送票)/187
Unit 6 Information of Check-in and Flight Connection(乘机及航班衔接须知)/194
Dialogue 1 About Check-in(乘机须知)/194
Dialogue 2 About Flight Connection(航班衔接须知)/196
Dialogue 3 Complete the Formalities(完成手续)/198

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