酒店英语视听说

Section 1 Front Desk
Unit 1 Greeting Guests
Unit 2 Booking Rooms
Unit 3 Receiving Guests
Unit 4 Departure
Unit 5 Making Telephone Calls
Unit 6 Taking Messages
Section 2 Food & Beverage Service
Unit I Welcoming Guests
Unit 2 Taking Orders
Unit 3 Serving Guests
Unit 4 Paying Bills
Section 3 Housekeeping
Unit 1 Floor Attendance
Unit 2 Room Service
Unit 3 Laundry Service
Unit 4 Miscellaneous Services
Unit 5 Dealing with Emergencies
Appendix 1 Word Bank for Food
Appendix 2 Word List for Each Unit