Unit 1 Get Started : The Basics of Office Administration
1.1 Understand the Administrative Work
1.2 Take Up the Role of Administrative Staff
1.3 Plan Your Career Development
Unit 2 Maintain a Healthy, Safe and Effective Working Environment
2.1 Create and Maintain a Healthy, Safe and Secure Workplace
2.2 Monitor Office Controls, Standards and Documentation
2.3 Manage Storage and Retrieval of Information
Unit 3 Manage Business Communications
3.1 Plan and Carry Out Oral and Electronic Business Communications
3.2 Plan and Carry Out Written Business Communications
3.3 Support Communications by Use of Visual Aids
Unit 4Organise Business Meetings and Appointments
4.1 Plan and Facilitate Meetings
4.2 Attend, Support and Record Meetings
4.3 Manage Business Appointments
Unit 5 Organise Business Trips
5.1 Prepare for Business Trips
5.2 Plan Business Trips Abroad
5.3 Arrange Business Trip Follow-ups
Unit 6 Develop Positive Working Relationships
6.1 Get On Well with Colleagues
6.2 Carry Out Effective Teamwork and Support for Others
6.3 Present a Positive Image to External Contacts
References
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