Unit 1 Office Work 1
Unit 2 Business Travel 16
Unit 3 Client Reception 33
Unit 4 Companies and Products 45
Unit 5 Marketing 59
Unit 6 Meetings 74
Unit 7 Recruitment 90
Unit 8 Trade Fairs 105
Unit 9 Inquiries and Offers 119
Unit 10 Counter Offers and Orders 132
Unit 11 Packaging and Shipment 146
Unit 12 Payment 163
Unit 13 Insurance 181
Unit 14 Conclusion of Business 194
Unit 15 Trademark, Patent, and Intellectual Property Rights 209
Unit 16 Complaints, Claims and Settlement 223