Chapter 1 Reception
Part 1 Airport Pick-up
Part 2 Welcome Speech
Chapter 2 Hotel
Part 1 Facilities and Services
Part 2 Dealing with Complaints
Chapter 3 Food
Part 1 Chinese and Western Food
Part 2 Group Dining
Chapter 4 Activity
Part 1 Souvenir Shopping
Part 2 Recreation Options
Chapter 5 Sightseeing
Part 1 Briefing on Scenic Spot
Part 2 Handling Emergencies
Chapter 6 Service
Part 1 Itinerary Planning
Part 2 Tourism Promotion