秘书英语实务（第二版）

Part Ⅰ Listening & Speaking for Secretary
Chapter One Reception
Section 1 At the Office
Section 2 At the Airport
Section 3 Having Business Dinner
Chapter Two Business Communication on the Phone
Section 1 Making Appointments
Section 2 Making Reservations
Section 3 Seeking Information
Chapter Three Office Automation
Section 1 Office Facilities Management
Section 2 Office Software Application
Section 3 Web-office
Chapter Four Management of Business
Section 1 Something Urgent
Section 2 Letters Processing
Section 3 Business Travel Arrangement
Chapter Five Conference Arrangement
Section 1 Before the Conference
Section 2 During the Conference
Section 3 Post-conference
Chapter Six International Business Negotiation
Section 1 Preparing Stage
Section 2 Materially Negotiable Stage
Section 3 Agreement Concluding & Executing Stage
Part Ⅱ Reading for Secretary
Chapter One Be a Qualified Secretary
Section 1 Cultural Awareness
Section 2 How to Be a Qualified Secretary
Section 3 What Should a Secretary Do in the Office
Chapter Two Reception
Section 1 Cultural Awareness
Section 2 What Makes a Secretary a Good Receptionist
Section 3 Business Dinner Etiquette
Chapter Three Secretarial English for Telephone Use
Section 1 Cultural Awareness
Section 2 Phone Call Etiquette
Section 3 Telephone Communication Skills
Chapter Four Office Automation
Section 1 Cultural Awareness
Section 2 Knowing Office Automation
Section 3 Suggestions on Electronic Filing
Chapter Five Conference Arrangement
Section 1 Cultural Awareness
Section 2 Meeting Arrangement
Section 3 Cross-cultural Negotiation Meeting
Chapter Six International Business Negotiation
Section 1 Cultural Awareness
Section 2 Overview of International Business Negotiation
Section 3 What Should a Secretary Do for Business Negotiation
Part Ⅲ Writing for Secretary
Chapter One Office Documents
Section 1 Announcement
Section 2 Memos
Section 3 Meeting Minutes
Chapter Two Ceremonial Documents
Section 1 Letters of Thanks
Section 2 Letters of Apologies
Section 3 Letters of Congratulations
Chapter Three SociaI Documents （Ⅰ）
Section 1 Letters of lnquiry
Section 2 Letters of Request
Section 3 Letters of Complaint
Chapter Four SociaI Documents （Ⅱ）
Section l Letters of Recommendation
Section 2 Letters of lnvitation
Section 3 Letters of Job Application
Chapter Five Human Resources Documents
Section2 Internal Transfer
Section 3 Termination of Employment
Section l Establishing Business Relations
Section 2 Inquiries， Offers & Counter-offers
Section 3 0rders & Contracts
Appendix
Appendix Ⅰ 国家秘书职业资格英语考试简介
Appendix Ⅱ 涉外秘书英语考试模拟试题及参考答案
参考文献