前言
Chapter 1 Introduction to Logistics
Definition of Logistics
Logistics Flow and Components
Importance of Logistics
China Logistics Industry
Summary
Chapter 2 Customer Service
Introduction
The Empowered Customer
The Definition of Customer Service
Customer Service Components
Importance of Customer Service
Defining Customer Service Objectives
Measuring Customer Service
Order Processing and Information System
Summary
Chapter 3 Logistics Strategic Management
Introduction
The Logistics Strategic Planning Triangle
Evolution of Logistics Strategy
Logistics Planning
Logistics Structure
Logistics Process Redesign
Enterprise Resource Planning
Summary
Chapter 4 Manufacturing, Planning and Control
Introduction
Manufacture Vision
Main Modules in MPC System
Just in Time
Summary
Chapter 5 Inventory Management
Introduction
The Need to Hold Stocks
Types of Stock-holding
Inventory Costs
Inventory Management Objectives
Inventory Management: When to Reorder
Inventory Management: How Much to Reorder
Demand Forecasting
Summary
Chapter 6 Transportation
Introduction
Freight Types
Transportation Modes
The Single-service Choices
Intermodal Services
Specialists and Small Shipment Services
Company-controlled Transportation
Transport Cost
Summary
Chapter 7 Warehousing
Introduction
Warehousing Implication
Warehousing Functions
Warehouse Category
Warehouse Location
Internal Warehouse Functions
Summary
Chapter 8 Procurement
Introduction
Procurement Goals
Supplier Selection and Evaluation
Procurement Social Responsibility
Summary
Chapter 9 Supply chain integration
Introduction
Supply Chain Definition
Evolution of Integration from Logistics to Supply Chain
Developing Closer Integration
Integration Approaches
Summary
Chapter 10 Global Logistics
Introduction
International Trade and Logistics
Global Logistics Environment
Major Participants in Global Logistics Transaction
Governmental Influences
Summary
References
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