Chapter1 TheStructureandLayoutofaBusinessLetter/外贸函电格
式与结构1
1.1 PrinciplesofGoodCommunication/外贸函电的写作原则 1
1.2 TheStructureofaBusinessLetter/外贸函电结构2
1.3 TheLayoutofaBusinessLetter/外贸函电格式5
1.4 Punctuation/标点符号7
1.5 Techniques/写作技巧8
Exercises/习题8
Chapter2 EstablishingBusinessRelations/建立业务关系10
2.1 Introduction/内容简介10
2.2 WritingSkills/写作技巧(步骤、方法)10
2.3 SampleLetters/范例信13
2.4 Supplement/补充资料22
Exercises/习题24
Chapter3 Inquiry/询盘27
3.1 Introduction/内容简介27
3.2 WritingSkills/写作技巧(步骤、方法)27
3.3 SampleLetters/范例信28
3.4 Supplyment/补充资料42
3.5 Exercises/习题44
Chapter4 Offer/发盘46
4.1 Introduction/内容简介46
4.2 WritingSkills/写作技巧(步骤、方法)46
4.3 SampleLetters/范例信47
4.4 Supplement/补充资料59
4.5 Exercises/习题60
Chapter5 Counter-Offers/还盘62
5.1 Introduction/内容简介62
5.2 WritingSkills/写作技巧(步骤、方法)62
5.3 SampleLetters/范例信63
5.4 Supplement/补充资料74
5.5 Exercises/习题75
Chapter6 Order、AcceptanceandContract/订单、接受与合同 78
6.1 Introduction/内容简介78
6.2 WritingSkills/写作技巧(步骤、方法)79
6.3 SampleLetters/范例信83
6.4 Supplement/(补充资料)94
Exercises/习题96
Chapter7 TermsofPayment/付款条件99
7.1 Introduction/内容简介99
7.2 WritingSkills/写作技巧(步骤、方法)100
7.3 SampleLetters/范例信101
7.4 Supplement/补充资料110
Exercises/习题114
Chapter8 Shipment/装运116
8.1 Introduction/内容简介116
8.2 WritingSkills/写作技巧(步骤、方法)116
8.3 SampleLetters/范例信119
8.4 Supplement/补充资料128
Exercises/习题134
Chapter9 Insurance/保险137
9.1 Introduction/内容简介137
9.2 WritingSkills/写作技巧(步骤、方法)137
9.3 SampleLetters/范例信139
9.4 Supplement/补充资料148
Exercises/习题152
Chapter10 ClaimsandSettlements/索赔与理赔155
10.1 Introduction/内容简介155
10.2 WritingSkills/写作技巧(步骤、方法)156
10.3 SampleLetters/范例信159
10.4 Supplement/补充资料174
Exercises/习题177
Chapter11 ElectronicCorrespondence/电子信函 180
11.1 Introduction/内容简介180
11.2 WritingSkills/写作技巧(步骤、方法)180
11.3 Samples(of)faxesandE-mails/传真、电子邮件
范例185
11.4 Supplement/补充资料199
Exercises/习题202
KeystoExercises/参考答案205
Bibliography/参考文献222
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