Unit 1 The Reservation Department
Lesson 1 Individual reservation
Lesson 2 Group Reservation
Lesson 3 Guaranteed Hotel Reservation
Lesson 4 CanceLTation of Hotel Reservation
Unit 2 The Front Desk
Lesson 1 Pick-up at the Airyort
Lesson 2 Welcoming the Guests and Check-in
Lesson 3 Daily Service
Lesson 4 Checking Out
Unit 3 The Housekeeping Department
Lesson 1 Introduction to the Room Facilities
Lesson 2 Room Cleaning
Lesson 3 Laundry Service and Turn-down Service
Lesson 4 Maintenance Service
Unit 4 The Food and Beverage Department
Lesson 1 Table Reservation
Lesson 2 Chinese Dish Service
Lesson 3 Western Dish Service
Lesson 4 Bar Service
Unit 5 The Business Center
Lesson 1 Fax and Mail Service
Lesson 2 Secretarial Services
Lesson 3 Ticket Booking
Unit 6 The Fitness and Recreation Center
Lesson 1 The Fitness Center
Lesson 2 The Recreation Center
Appendix 1 Vocabulary
Appendix 2 Translation
鄂公网安备 42010302001612号 