Lesson 1 Self-Introduction Lesson 2 (A) Request for the Establishment of Business Relations (B) A Reply to the above letter CHAPTER TWO ENQUIRIES AND OFFERS Lesson 4 An Enquiry for Chinese Cotton Piece Goods Lesson 5 (A) An Enquiry for Iron Nails Lesson 6 An Offer to a New Customer Lesson 7 A Firm Offer Lesson 8 A Voluntary Offer Lesson 9 A Special Offer Lesson 10 (A) Asking for Proforma Invoice (B) Sending Proforma Invoice Lesson 11 Urging the Buyer to Accept the Offer Lesson 12 Concession on Price CHAPTER THREE MAKING COUNTER-OFFERS AND DECLINING ORDERS Lesson 13 Counter-Offer on Groundnut Kernels Lesson 14 Persuading the Buyer to Accept the Offer Lesson 16 Acceptance of a Counter-offer Lesson 17 Declining a Counter-offer Lesson 18 (A) A Repeat Order (B) Declining a Repeat Order Lesson 19 Partial Rejection of an Order CHAPTER FOUR CONCLUSION OF BUSINESS Lesson 20 (A) Sending a Sales Contract (B) Sending a Sales Confirmation Lesson 21 Confirming a Purchase Lesson 22 Conclusion of Business Lesson 23 Counter-Signature Lesson 24 Confirming an Order Lesson 25 (A) Acknowledgement of the First Order (B) Confirmation of a Transaction …… CHAPTER FIVE PAYMENT CHAPTER SIX ESTABLISHMENT OF AND AMENDMENT TO L/C CHAPTER SEVEN SHIPMENT CHAPTER EIGHT INSURANCE CHAPTER NINE COMPLAINTS AND CLAIMS