Module One Service before Take-off
Unit 1 Boarding
Unit 2 Seat Arrangement
Unit 3 Baggage Arrangement
Unit 4 Safety Check
Module Two Service after Take-off
Unit 5 Beverage Service
Unit 6 Meal Service
Unit 7 In-flight Entertainment
Unit 8 In-flight Sales
Module Three Landing Service
Unit 9 Transfer Service
Unit 10 Customs, Immigration and Quarantine
Unit 11 Before Landing
Unit 12 Disembarkation
Module Four Special Service
Unit 13 Flight Delay
Unit 14 Lost and Found
Unit 15 Special Passengers Service
Unit 16 Sick Passengers Service
Appendix
Appendix Ⅰ
Appendix Ⅱ
Appendix Ⅲ
Appendix Ⅳ
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