前言
Unit One:Globalization 全球化
Unit Two:Employment 就业
Unit Three:Building Customer Relationship 建立客户关系
Unit Four:Management Style 管理风格
Unit Five:Information Revolution 信息革命
Unit Six:Labor Markets 就业市场
Unit Seven:Customer Delight 客户喜悦
Unit Eight:Ethics and Competitiveness 道德伦理与竞争能力
Unit Nine:when in Rome Sell As the Romans Do 入乡随俗
Unit Ten:Global Managers for Global Businesses 全球商务与全球化经理
Unit Eleven:Let the Dollar Drop 让美元贬值
Unit Twelve:Living with the Enemy 与狼共舞
Unit Thirteen:Anti-dumping:Trade Remedy or Threat 反倾销:良药还是威胁