［2］“Yahoo adds Video,Voice to Online Dating Service”12 January 2003,https://wwwsiliconvalleycom/mld/siliconvalley/4933379 htm

［3］Iankelevich,David“Online Travel Market in Latin America Getting Ready for Takeoff” eMarketer, March 2001

［4］BoothHarris,“Trust the Emotional Glue Behind Customer Loyalty”Trust Monitor(M Booth and Associates,New York,NY)2001

［5］2002 Cone Corporate Citizenship at wwwconeinccom

［6］USCensus Bureau,“Manufacturers Utilization of Plant Capacity:19972001”(USDepartment of Commerce,Washington DC),October 2002,wwwcensusgov/prod/2000pubs

［7］Neff,Jack“Spam Research Reveals Disgust with Popup Ads”Advertising Agevol74,issue 44,August 2003

［8］Smith,JWalker,Ann Clurman,and Craig WoodComing to Concurrence (RaCom Communications,Evanston,IL),2005,p128

［9］Neff,Jack“Spam Research Reveals Disgust with Popup Ads”Advertising Agevol74,issue 44,August 2003

［10］BoothHarris,“Trust the Emotional Glue Behind Customer Loyalty”Trust Monitor(M Booth and Associates,New York,NY)2001

［11］Aaker,Jennifer et al“When Good Brands Do Bad”Journal of Consumer Research31(2004)p1