Chapter One Introduction to Letter Writing
What Is Letter Writing
Types of English Letters
Forms of English Letters
Parts of English Letters
How to Write Good English Letters
Chapter Two Personal Correspondence
What Is Personal Correspondence
How to Write Personal Correspondence
Sample Personal Letters
Chapter Three Business Correspondence A
What Is Business Correspondence
How to Write a Business Letter
Writing Envelopes
Chapter Four Business Correspondence B
Writing Principles
Principles in the Writing Process
Form Letters
Chapter Five Social Correspondence
What Are Social Letters
Letters of Introduction
Letters of Invitation
Letters of Complaint
Leters of Apology and Explanation
Thank-you Letters
Letters of Congratulations
Chapter Six Cards and Certificates
Cards
New Year Cards and Christmas Cards
Birthday Cards
Invitation Cards
Thank-you Cards
Certificates
Certificates of Honor/Recognition
Graduation and Degree Certificates
Other Kinds of Certificates
Chapter Seven Applications
Letters of Application
R6sum6s
Letters of Recommendation
Interviews
Letters of Acceptance or Refusal
Chapter Eight The Internet
Chapter Nine E-Mail, Mailing Lists, and Newsgroups
Chapter Ten Telephone and Fax
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