Introduction
Units Titles
1 BUSINESS GREETINGS
2 PRELMINARIES
3 PRESENTING YOUR PRODUCT
4 MAKING (AND CORRECTING)A MISTAKE
5 TOURING TEH SITE
6 MAKING RECOMMENDATIONS
7 TALKING ABOUT COST
8 SUMMARIZING YOUR PRESENTATION
9 FOLLOWING UP BY LETTER
10 THINKING IT OVER
11 FOLLWING UP BY TELEPHONE
12 OPENING THE CONVERSATION
13 BARGANING
14 GIVING AN INVITATION
15 A BUSINESS PARTY
16 A BUSINESS PARTY(DINNER)
17 A BUSINESS PARTY(SAYING"GOOD NIGHT“）
18 A STAFF MEETING （OPENING）
19 A STAFF MEETING （PRESENTATION AND DISCUSSION）
20 A STAFF MEETING （CLOSNG）
ANSWER KEY
INFORMAL POLL QUESTIONNAIRE （WITH AHSWERS）
INDEX OF BUSINESS EXPRESSIONS
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