PART I An Overview
Chapter 1I An Introduction to Information Systems 2
Chapter 2 Information Systems in Organizations 42
World Views Case: On-Line Presence Gives Mortgage Broker Global Reach 80
PART II Information Technology Concepts 83
Chapter 3 Hardware: Input, Processing, and Output Devices 84
Chapter 4 Software: Systems and Application Software 130
Chapter 5 Organizing Data and Information 178
Chapter 6 Telecommunications and Networks 224
Chapter 7 The Internet, Intranets, and Extranets 272
World Views Case: From Railway Station to Whaleway Station 315
PART III Business Information Systems 317
Chapter 8 Electronic Commerce 318
Chapter 9 Transaction Processing and Enterprise Resource Planning Systems 362
Chapter 10 Information and Decision Support Systems 410
Chapter 11 Specialized Business Information Systems: Artificial Intelligence, Expert System
Virtual Reality, and Other Specialized Systems 460
World Views Cases: A Happy Valentine's Day in Virtual China 498
Staff Rostering at the Hospital Authority of Hong Kong 500
PART IV Systems Development 503
Chapter 12 Systems Investigation and Analysis 504
Chapter 13 Systems Design, Implementation, Maintenance, and Review 556
World Views Case: Event-driven Review of the University of Nairobi's Student Management
Information System 609
Song Book Music 610
PART V Information Systems in Business and Society 613
Chapter t 4 Security, Privacy, and Ethical Issues in Information Systems and the Internet 614
Glossary 659
Subject Index 673
Name and Company Index 691
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