Table of Contents
Introduction xxiii
Self-Assessment xxxv
Chapter 1
Windows 2000 Architecture 1
Windows 2000 Family
Windows 2000 Professional
Windows 2000 Server
Windows 2000 Advanced Server
Windows 2000 Datacenter Server
Windows 2000 Architecture and Design
User and Kernel Modes
Kernel Mode
User Mode
Memory Architecture
Processes and Priorities
Comparing Windows 2000 Server and Windows NT Server
Review Questions
Chapter 2
Installing Windows 2000 35
Windows 2000 Installation Overview
Hardware Compliance
Upgrading vs. Installing
Multiple Operating Systems
Planning
Methods of Installations
WINNT and WINNT32
Step-by-Step Installation of Windows 2000
Applying Service Packs
Troubleshooting the Installation
Review Questions
Chapter 3
Automated Installation 63
Automated Installation Options
Unattended Installation
Duplicating an Installation with SYSDIFF
Automating Installation on Computers with Different Hardware
Automating Installation on Computers with Similar Hardware
Distribution Files Directory Structure
Command Lines
Remote Installation
RIS Overview
Installation of RIS
Using RIS to Install a Client
RIS System Configuration
Custom RIS Installation Images
Review Questions
Chapter 4
Working with Devices and Drivers 91
WDM Overview
Driver Signing
Windows File Protection
Plug and Play
Tips for Drivers
Installing Hardware
Working with Disk Devices
Monitoring Disk Devices
Working with and Managing Removable Media
Display Devices
Installing and Configuring Display Adapters
Multimonitor Support in Windows 98 and Windows 2000
Mobile Computers
PC Cards
Power Management
Troubleshooting Mobile Computers
Network Interface Devices
Other Devices
IrDA (Infrared Data Association) Devices
Wireless Devices
USB Devices
Working with Multiple CPUs
Troubleshooting Multiprocessing Problems
Review Questions
Chapter 5
Managing Windows 2000 Local Resources:
File Systems and Storage Devices 125
Basic Storage vs. Dynamic Storage
Drive Configurations
File Systems
FAT and FAT32
NTFS
Disk Management
Upgrading Basic Drives to Dynamic Storage
Creating Dynamic Storage Volumes
Storage Object Properties
Accessing Volumes: Drive Letters and Mount Points
Storage Tools: Disk Cleanup
System Tools: ScanDisk
System Tools: Defragmentation
Object Properties
File Object Properties on a FAT/FAT32 Volume
Folder Object Properties on a FAT/FAT32 Volume
File Object Properties on an NTFS Volume
Folder Object Properties on an NTFS Volume
Mounted Volume Object Properties
Managing Permissions
Basics of Permissions
Copying and Moving Objects
Drive Quotas
Sharing Resources
Troubleshooting Permissions Problems
Review Questions
Chapter 6
Managing System Performance and Reliability 165
Monitoring System Resources
Task Manager
System Monitor
Event Viewer
Optimizing the Use of System Resources
Detecting Bottlenecks
Common Bottlenecks
General Performance Improvements
Task Scheduler
Hardware Profiles
Offline Files
System Reliability and Recovery Issues
Advanced Boot Options
BOOT.INI
Startup and Recovery Options
Windows 2000 Backup
Recovery Console
Emergency Repair Process
Recovering from Drive Failures
Review Questions
Chapter 7
Configuring and Troubleshooting the
Desktop Environment 199
Configuring and Managing User Profiles
Administrative Tools
Control Panel Tools
Accessibility Options
Add/Remove Hardware
Add/Remove Programs
Administrative Tools
Date/Time
Display
Fax
Folder Options
Fonts
Game Controllers
Internet Options
Keyboard and Mouse
Network and Dial-up Connections
Phone and Modem Options
Power Options
Printers
Regional Options
Scanners and Cameras
Scheduled Tasks
Sounds and Multimedia
System
Environmental Variables
Users and Passwords
Administrative Tools in Detail
Computer Management
Licensing
Services
Faxing on Windows 2000
Application Support
Troubleshooting Desktop Settings
Review Questions
Chapter 8
Managing Windows 2000 Network Resources 225
File and Folder Access
Distributed File System
Printing
Installing Printers
Printer Configuration
Separator Page
Print Job Management
Network Printing
Print Server Management
Print Troubleshooting
Web Printing
Internet Resources
Review Questions
Chapter 9
Network Connections, Protocols, and Services 249
Windows 2000 Networking Protocols
TCP/IP
NWLink
NetBEUI
AppleTalk
Data Link Control
Windows 2000 Network Components and Concepts
Windows 2000 Networking
Additional Network Components
The Network and Dial-up Connections Utility
Binding Management
TCP/IP: An Overview
Internet Protocol
Transmission Control Protocol
Other TCP/IP Suite Components
TCP/IP Configuration
TCP/IP Options: IP Security
TCP/IP Options: Filtering
Terminal Services
Review Questions
Chapter 10
Managing Windows 2000 Security 287
Windows 2000 Security Overview
Logon Authentication
Authentication Services
User Accounts
Local User Accounts
Domain User Accounts
Default User Accounts
Default User Groups
Windows 2000 Security Policy
Account Policies
Local Policies
Event Log
Restricted Groups
System Services
Registry
File System
Public Key Policies
IP Security Policies
Other Group Policy Elements
Encryption File System (EFS)
General Security Troubleshooting
Security Configuration Tool Set
Review Questions
Chapter 11
Working with Active Directory 317
Overview of Active Directory
Domain Structure
Global Catalog
Domain Controllers and Replication
Master Roles
Installing and Maintaining AD
Installing AD
Creating Sites
Creating Subnets
Creating Site Links
Creating Site Link Bridges
Creating Connection Objects
Creating Global Catalog Servers
Moving Server Objects between Sites
Transferring Operations Master Roles
Implementing Organizational Unit Structure
Backing up and Restoring AD
Backing up AD
Restoring AD
Review Questions
Chapter 12
Working with DNS 357
History and Overview of DNS
Domains
Primary and Secondary Master Name Servers
Zone Transfers
DNS Queries
Records
How DNS Works
Caching Servers
Internet Standards
DNS on Windows 2000
Installing, Configuring, and Troubleshooting DNS
Installing the Windows 2000 DNS Server Service
Configuring a Root Name Server
Configuring DNS Zones
Configuring a Windows 2000 DNS Caching Server
Configuring DNS Clients
Configuring Zones for Dynamic Updates
Testing the DNS Server Service
Creating DNS Resource Records Manually
Installing and Configuring DNS for Active Directory
Integrating an AD DNS with a Non-AD DNS
Configuring Dynamic Updates in AD Zones
Review Questions
Chapter 13
The Dynamic Host Configuration Protocol (DHCP) 391
Overview and History of DHCP
BOOTP
DHCP
DHCP in Windows 2000
Integrating DHCP with DNS
Rogue DHCP Server Detection
Expanded Scope Support
Option Classes
Automatic Private IP Addressing
Monitoring and Reporting
Installing and Maintaining DHCP
Installing the DHCP Server Service
Working with DHCP Scopes, Superscopes, and Multicast Scopes
Managing and Monitoring DHCP
Review Questions
Chapter 14
Working with Remote Access 423
Remote Access Overview
Key Features
RAS vs. Remote Control
Remote Access Configuration
The Dial-up to Private Network Connection Object
The Dial-up to the Internet Connection Object
The Connect to a Private Network through the Internet
Connection Object
The Accept Incoming Connections Connection Object
The Connect Directly to Another Computer
Connection Object
Internet Connection Sharing
Phone and Modem Options
Internet Access via Windows 2000
IIS and PWS
Internet Explorer 5.0
Outlook Express
FTP Client
Telnet Client
Routing and Remote Access
Troubleshooting Remote Access
Review Questions
Chapter 15
Working with WINS 455
History of WINS
NetBIOS and NetBEUI
NetBIOS Name Resolution
LMHOSTS
Overview of WINS
New Features in WINS for Windows 2000
WINS Node Types
WINS Name Registration
WINS Name Resolution
WINS Server Sizing and Placement
WINS Installation and Configuration
Configuring WINS Replication
Configuring NetBIOS Name Resolution
Monitoring and Managing WINS
Compacting the WINS Database
Backing up the WINS Database
Review Questions
Chapter 16
IP Routing with Windows 2000 487
IP Routing Protocols
RIP
OSPF
Other IP Routing Protocols and Related Protocols
Static Routes and Routing Tables
Demand-Dial Routing
IP Routing, Border Routing, and Internal Routing
PING
ROUTE
TRACERT
PATHPING.EXE
ROUTEMON
Going Forward
Review Questions
Chapter 17
Working with Network Address Translation (NAT) 509
Network Address Translation Overview
NAT and Internet Connection Sharing
NAT and Routing and Remote Access
Troubleshooting NAT
Review Questions
Chapter 18
Working with Certificate Services 527
History and Overview of Certificate Services
Certificate Services Overview
The Process
Digital Certificates
Private and Public Keys
Encryption
Public Key Infrastructure (PKI)
Internet Services: A Real-World Example
Installing Certificate Services
Configuring Certificate Services
Managing Certificate Services
Creating Certificates
Issuing Certificates
Revoking Certificates
Recovery Keys
Troubleshooting Certificate Services
Review Questions
Chapter 19
Working with Change and Configuration Management 551
Group Policy Overview
Creating Group Policy Objects
How GPOs Are Applied
Delegation of GPO Management
Monitoring Group Policy
Troubleshooting GPOs
Best Uses for GPOs
Using Group Policy to Control User Environments
Control through Administrative Templates
Group Policy Scripting
Using Group Policy to Control Software
Review Questions
Chapter 20
Tuning and Optimizing AD Components 575
AD Object Management
Creating and Managing Accounts
Moving AD Objects
Resource Publishing in AD
Using Scripting to Manage AD Objects
Finding Objects in AD
AD Objects and Access Control
Delegating Administrative Control of AD Objects
Monitoring and Troubleshooting Windows 2000 Performance
Event Viewer
Performance Console
Monitoring and Troubleshooting AD Components
Monitoring and Troubleshooting AD Replication
Best Practices
Review Questions
Chapter 21
Managing Active Directory Security Solutions 615
Security Configuration in Active Directory
Applying and Configuring Security Policies
Account Policies
Event Log Policies
File System Policies
IP Security Policies on Active Directory
Local Policies
Public Key Policies
Registry Policies
Restricted Groups Policies
Systems Services Policies
Security Template
Using the Security Configuration and Analysis Tool
Implementing an Audit Policy
Examining Security Events
Review Questions
Appendix A
Answers to Review Questions 651
Appendix B
Windows 2000 Certification Program Overview 677
Index 691
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