PART 1 Introduction to operations management
1. Operations-producing goods and providing services
2. Competitive strategies and principles
3. The quality imperative
PART 2 Design and control for customer satisfaction
4. Designed-in quality : products , services , processes
5. Quality control and process improvement
PART 3 Translating demand into orders
6. Demand management and forecasting
7. Master planning-for capacity and Output
8. Flow-control systems overview System variability
9. Order fulfillment and purchasing
10. Timing : JIT/Kanban , MRP , and related topics
11. Quick-change flexibility and lot sizing
PART 4 Translating planned orders into outcomes
12. Process selection and layout
13. Managing continuous and repetitive operations
14. Managing job and batch operations
15. Managing projects
PART 5 OM Resources : Measurement , management , improvement
16. Productivity and people
17. Facilities management
18. What's next-for you and for OM?
Appendix
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