Part I Learn at Your Own Pace
1 Introduction to Desktop Support
2 Installing Windows XP
3 Supporting Local Users and Groups
4 Supporting the Windows Desktop
5 Supporting Windows XP File and Folder Access
6 Installing and Managing Hardware
7 Supporting Display Devices, I/0 Devices, and ACPI
8 Supporting Storage Devices in Windows XP
9 Managing Local and Network Printers
10 Supporting Network Connectivity
11 Supporting Internet Explorer in Windows XP
12 Monitoring System Performance in Windows XP
Part 2 Prepare for the Exam
13 Installing a Windows Desktop Operating System (1.0)
14 Managing and Troubleshooting Access to Resources (2.0)
15 Configuring and Troubleshooting Hardware Devices and Drivers (3.0)
16 Configuring and Troubleshooting the Desktop and User Environments (4.0)
17 Troubleshooting Network Protocols and Services (5.0)
Practices
Identify Tasks in a Corporate Environment
Install Windows XP
Update Windows XP
Start the Recovery Console by Using the Windows XP CD
Work with Local User Accounts and Groups
Support the Windows Taskbar and Start Menu
Configure Language Settings
Manage Files and Folders
Configure NTFS Permissions
Share a Folder
Work with Simple File Sharing
Run the Add Hardware Wizard
Troubleshoot Hardware Problems
Work with Hardware Drivers
Configure Display Settings in Windows XP
Set Power Options
Manage Hard Disks
Configure a Printer
Configure Print Permissions
Resolve Network Connectivity Issues
Configure Windows Firewall
Configure Internet Explorer
Configure Visual Effects
Tabtes
Table 1-1: End Users Have Varying Skill Levels
Table 1-2: An Overview of the Corporate Tier Structure
Table 1-3: Overview of the Telephone Call Center Tier Structure
Table 1-4: Selecting the Right Newsgroup
Table 2-1: Supported File Systems
Table 2-2: Windows XP Upgrade Paths
Table 2-3: Common Windows XP Installation Errors
Table 2-4: Command-Line Parameters for Windows Updates
Table 2-5: Summary of Advanced Boot Options
Table 2-6: Recovery Console Command Descriptions
Table 3-1: Auditable Events
Table 3-2: Potential Events to Audit and Reasons to Audit Them
Table 4-1: Advanced Taskbar Problems and Solutions
……
Troubleshooting Labs
Case Scenario Exercises
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