Chapter One Daily Service日常服务篇
I Reception接待
II The Information Desk咨询处
III Provide Advice提供意见
IV Office Environment办公环境
V Use of Office Utilities办公用品的使用
VI Office Culture办公室文化
Chapter Two Opening an Account开户篇
I Opening a Savings Account开立存款账户
II Opening a Cheque Account开立支票账户
III Depositing Money存款
IV Handling Withdrawals办理取款
V Closing an Account结清账户
VI Opening a Letter of Credit开立信用证
Chapter Three Banking Card银行卡篇
I Take part in Trade Show信用卡办理
II Demonstrating Merchandise信用卡用处
III Reporting the Loss of Bankbook存折挂失
IV Reporting the loss of Cheques支票挂失
V Overdraft透支
VI Buying Traveller's Cheques购买旅行支票
Chapter Four Remittance and Transfer汇款与转账篇
I Cashing and Discounting兑现与贴现
II Outgoing Remittance汇出汇款
III Incoming Remittance汇入汇款
IV Exchanging Currencies兑换货币
V Transferring Between Different Accounts转账
VI Using an ATM使用自动柜员机
Chapter Five Loans贷款篇
I A Personal Loan私人贷款
II Home Loan房屋贷款
III Financing Loan融资贷款
IV Buying a car Loan买车贷款
V Renting a Safe Deposit Box租用银行保险箱
VI Investment投资
Chapter Six Stocks and Insurance股票和保险篇
I Stock Market股票市场
II Security Exchange证券交易
III Life Insurance人寿保险
IV Medical Insurance医疗保险
V Accident Insurance意外保险
VI Other Insurances其他保险
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