Item 1 Meeting Guests迎接客人
Model 1 Meeting Guests at the Airport接机服务
Model 2 0n the Way to the Hotel至饭店途中
Model 3 AWelcome Speech欢迎词
Model 4 China-a Country with an Ancient Civilization古国话文明
Item 2 Hotel Check-in饭店入住登记
Model 1 Hotel Room Reservation预定客房
Model 2 Checking in入住登记
Model 3 Itinerary Planning行程安排
Mode1 4Process ofHotel Guest Registration基本入住登记程序
Item 3 Housekeeping Service客房服务
Model 1 Escorting the Guest into the Guest Room陪送客人进房
Model 2 Making Up the Room收拾房间
Model 3 About Room Service Order客房用餐服务
Model 4 Hotels Today今日酒店
Item 4 Food＆Beverage Service餐饮服务
Model 1 Reserving a Table预定餐桌
Model 2 Helping to Order Dishes帮助点菜
Model 3 The Payment付款
Model 4 The Chinese Food中国饮食
Item 5 City Sightseeing and Transportation都市观光和交通
Model 1 City Tours都市游
Model 2 Car Rental Service租车服务
Model 3 Xikou of Fenghua奉化溪口
Item 6 The Service of Travel Destinations旅游目的地服务
Model 1 Narrations on Tour沿途讲解
Model 2 At the Ticket Box在售票处
Model 3 Asking the Way问路
Model 4 The Role ofa Tour Guide导游的职责
Item 7 Tour of Gardens园林游览
Model 1 A Trip to the Yu Yuan Garden游览豫园
Model 2 Touring the Summer Palace游览颐和园
Model 3 The Four Elements in a Traditional Garden园林四要素
Model 4 Suzhou Gardens苏州园林
Item 8 Tour of Mountains山、水之旅
Model 1 On Huangshan黄山之旅
Model 2 A Trip in Guilin游览桂林
Model 3 Huangguoshu Waterfalls黄果树瀑布
Model 4 West Lake西湖
Item 9 Tour of Temples中国庙宇
Model 1 Visiting the Jade Buddha Temple游览玉佛寺
Model 2 Daoism道教
Model 3 Visiting the Confucius Temple孔子庙
Model 4 Visiting the Wudang Mountain游览武当山
Item 10 Tours of Historical Sites名胜古迹之旅
Model 1 A Tour ofthe Forbidden City游览紫禁城
Model 2 The Tour ofthe Great Wall长城之旅
Model 3 The Tianyi Pavilion Library天一阁藏书楼
Item 11 Tour of Chinese Characteristic Culture中国特色文化之旅
Model 1 Taijiquan太极拳
Mode1 2 Spring Festival春节
Model 3 Beijing Opera京剧
Model 4 China-Home of Tea茶乡中国
Item 12 Shopping旅游购物
Model 1 Chinese Calligraphy中国书法
Model 2 Antiques and Ancient Furniture古玩家具
Model 3 At the Souvenir Shop在纪念品商店
Model 4 Jade Culture玉器文化
Item 13 Handling Problems＆Emergencies处理问题与紧急情况
Model 1 A Lost Passport遗失护照
Model 2 Calling the First Aid Center打电话到急救中心
Model 3 FirstAid Techniques急救技术
Item 14 Handling Customer Complaints顾客投诉处理服务
Model 1 A Delayed Flight航班延误
Mode1 2 Complaining about the food食品投诉
Model 3 A Tour Guide or a Shopping Guide导游还是导购
Model 4 A Complaint Letter on Holiday Booking旅游度假投诉信
Item 15 Checking Out结账退房服务
Model 1 Paying the Hotel Billin Cash现金付账
Model 2 Paying with Credit Card信用卡付账
Model 3 Paying with a Traveler's Check支票付账
Model 4 Checkout Service Procedures退房结账程序
Item 16 Farewell’China 再见，中国
Appendix 1 Scenic Spots and Historical Sites in China中国各地名胜古迹
Appendix 2 Famous Chinese Historical and Cultural Cities中国历史文化名城
Appendix 3 The National Key Attractions and Scenic Spots国家重点风景名胜区
Appendix 4 A Brief Chinese Chronology中国历史年代简表
Appendix 5 The Ten Different Cooking Styles in China中国十大菜系
References 参考书目
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