Unit 1 Basic Knowledge of Business Writing
Unit 2 Fax and Email
Unit 3 Establishing Business Relations
Unit 4 Credit Inquiry
Unit 5 Sales Promotion
Unit 6 Inquiry
Unit 7 Offer and Proforma Invoice
Unit 8 Counter Offer
Unit 9 Orders, Acceptance and Confirmation
Unit 10 Sales Contract
Unit 11 Letter of Credit
Unit 12 Shipment and Packing
Unit 13 Insurance
Unit 14 Complaint, Claim and Settlement
Appendix Answer key
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