酒店英语实训教程

实训模块一 前厅服务Front Office
Project 1 Room Reservation
Project 2 Checking In
Project 3 Bell Service
Project 4 Information Service
Project 5 Switchboard
Project 6 Foreign Currency Exchange
Project 7 Checking Out
Project 8 Business Center
实训模块二 客房服务Housekeeping
Project 1 Cleaning Service
Project 2 Laundry Service
Project 3 Other Services
实训模块三 餐饮服务Food and Beverages
Project 1 Table Reservation
Project 2 Chinese Food
Project 3 Western Food
Project 4 Room Service
Project 5 Beverage Service
实训模块四 康乐服务Recreation Center
Project l Body Building Service
Project 2 Bath and Saunat
Project 3 Beauty Parlor
实训模块五 会展服务Convention and Exhibition
Project 1 Convention Service
Project 2 Exhibition Service
实训模块六 处理投诉Handling Complaints
Project Handling Complaints
参考答案 Suggested Answers
参考文献