Unit One Invitation Etiquette
Section I Talking Face to Face
Section II Being All Ears
Section III Trying Your Hand
Section IV Maintaining a Sharp Eye
Passage I Business Invitation
Passage II An Invitation Letter
Section V Appreciating Culture Tips
Unit Two Communication by Email
Section I Talking Face to Face
Section II Being All Ears
Section III Trying Your Hand
Section IV Maintaining a Sharp Eye
Passage I Email, a Blessing and Annoyance
Passage II Privacy, Are You Kidding?
Section V Appreciating Culture Tips
Unit Three Communication by Phone
Section I Talking Face to Face
Section II Being All Ears
Section III Trying Your Hand
Section IV Maintaining a Sharp Eye
Passage I For Conversation Press # 1
Passage II Business Telephone Etiquette for Success
Section V Appreciating Culture Tips
Unit Four Hotel Service
Section I Talking Face to Face
Section II Being All Ears
Section III Trying Your Hand
Section IV Maintaining a Sharp Eye
Passage I Welcome to Climer Lodge
Passage II What to Include in a Hotel Guest Survey
Section V Appreciating Culture Tips
Unit Five Food Culture
Section I Talking Face to Face
Section II Being All Ears
Section III Trying Your Hand
Section IV Maintaining a Sharp Eye
Passage I Blogs on Food
Passage II Toast at a Wedding Dinner
Section V Appreciating Culture Tips
Unit Six Shopping Sightseeing
Section I TaLking Face to Face
Section II Being All Ears
Section III Trying Your Hand
Section IV Maintaining a Sharp Eye
Passage I How 1 "survived" the Shanghai Expo
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Unit Seven Bidding Farewell
Unit Eight Applying for a Job
Vocabulary
Phrases and Expressions
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