Unit 1 Office Work 1
Unit 2 Business Travel 19
Unit 3 Client Reception 39
Unit 4 Companies and Products 55
Unit 5 Marketing 71
Unit 6 Meetings 89
Unit 7 Recruitment 109
Unit 8 Trade Fairs 127
Unit 9 Inquiries and Offers 145
Unit 10 Counter Offers and Orders 161
Unit 11 Packaging and Shipment 179
Unit 12 Payment 199
Unit 13 Insurance 219
Unit 14 Conclusion of Business 235
Unit 15 Trademark, Patent, and Intellectual Property Rights 253
Unit 16 Complaints, Claims and Settlement 271