Chapter 1 Introduction
1.1 Overview of DRM
1.2 Related Subjects and Theoretical Models of DRM
Chapter 2 Communication
2.1 Overview of Communication
2.2 Communication Methods and Techniques
2.3 Prevention and Overcoming of Communication Barriers
Chapter 3 Decision-Making
3.1 Decision Overview
3.2 Decision-Making Factors
3.3 Methods to Improve the Quality of Decision-Making
Chapter 4 Workload Management
4.1 Situation Awareness of Dispatchers
4.2 Stress Management of Dispatchers
4.3 Workload of dispatchers
4.4 Case Analysis
Chapter 5 Human Factors and Error Management
5.1 Human Factors in Operation Control
5.2 Error Management
5.3 Countermeasures to Prevent Errors in Dispatch
Chapter 6 Team Building and Collaboration
6.1 Team Building
6.2 The Importance of Teamwork
6.3 How to Improve Teamwork
6.4 Team Performance Management
Chapter 7 Airlines DRM Training and Management
7.1 Specification of DRM Training
7.2 DRM Training for Airlines
7.3 Assessment of DRM Training
Chapter 8 DRM Skill Assessment
8.1 Demand Analysis of Dispatcher DRM Skills
8.2 DRM SkillAssessment Index System
8.3 DRM Skills Assessment Method
8.4 DRM Skill Management
Appendix
Appendix I: CBTA Framework (FOO/FD)
Appendix II: DRM Skill Assessment Indicators Questionnaire for Dispatchers from Airlines
Appendix III: DRM SkillAssessment List
Appendix IV: Work Record Sheet
Appendix V: Communication Record
Appendix VI: SBT Tasks Checklist
Appendix VII: Gold Medal Intuition Test
References
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