Chapter 1 应聘入职
Unit 1 求职意向Job Objective
Unit 2 自我介绍Introduction
Unit 3 工作经验Working Experience
Unit 4 离职与应聘原因Reasons for Demission and Application
Unit 5 薪酬Salary
Unit 6 认识新同事New Colleagues
Unit 7 加班、请假Work Overtime&Ask for Leave
Chapter 2 商务办公
Unit 1 管理沟通Management Communication
Unit 2 邮件处理Dealing with E—mails
Unit 3 打印、复印文件Print&Copy
Unit 4 整理文件Files
Unit 5 发布通知Taking Memos
Unit 6 差旅安排Travel Arrangement
Chapter 3 电话沟通
Unit 1 电话转接Transfer
Unit 2 电话留言Leave a Message
Unit 3 回电话Calling Back
Unit 4 电话约见客户Proposing an Appointment over Phone
Unit 5 电话变更约定Rescheduling over Phone
Unit 6 打错电话Having Wrong Number
Unit 7 预订机票Booking a Ticket
Chapter 4 商务会议
Unit 1 会议安排Meeting Arrangement
Unit 2 会议开始Getting a Meeting Started
unit 3 讨论议题Discussion
Unit 4 各抒己见Presentation
Unit 5 赞同与反对Agreement＆Disagreement
Unit 6 会议总结Conclusion
Chapter 5 客户接待
Unit 1 机场接待Reception at the Airport
Unit 2 寒暄问候Greeting
Unit 3 自我介绍Introduction
Unit 4 邀请客户Invitation
Unit 5 参观访问Arriving at the Company
Unit 6 宴会邀请Inviting to Dinner
Unif 7 机场道别Farewell at the Airport
Chapter 6 客户拜访
Unit 1 预约拜访Make an Appointment to Visit
Unit 2 更改、取消行程Change&Cancel Appointment
Unit 3 陈述拜访意图Express Intention
Unit 4 讨论合作细节Discuss Details
Unit 5 告别客户Say Goodbye
Chapter 7 市场营销
Unit 1 市场调研Market Surveys
Unit 2 市场开发Market Development
Unit 3 新品发布New Product Release
Unit 4 产品推销Promotion
Unit 5 参加展会Exhibition
Unit 6 售后服务Customer Service
参考文献
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