Contents
Contributors xxvii
Acknowledgments xxviii
Overview: A rationale for needs analysis and needs analysis research 1
Michael H. Long
I Methodological issues
Chapter 1 Methodological issues in learner needs analysis 19
Michael H. Long
II The public sector
Chapter 2 Language needs analysis at the societal level 79
Richard D. Brecht & William. P. Rivers
Chapter 3 Foreign language needs assessment in the US military 105
John A. Lett
III The occupational sector
Chapter 4 Sources, methods and triangulation in needs analysis: A critical perspective in a case study of Waikiki hotel maids 127
Rebeca Jasso-Aguilar
Chapter 5 Foreign language need of business firms 159
Sonja Vandermeeren
Chapter 6 Evaluating the use of multiple sources and methods in needs analysis： A case study of journalists in the Autonomous Community of Catalonia (Spain) 182
Roger Gilabert
Chapter 7 "Feet speak louder than the tongue"： A preliminary analysis of language provisions for foreign professional footballers in the Netherlands 200
Eric Kellerman，Hella Koonen，& Monique van der Haagen?
IV The academic sector
Chapter 8 A task-based needs analysis of a tertiary Korean as a foreign language program 225
Craig Chaudron, Catherine J. Doughty, Youngkyu Kim, Dong-kwan Kong, Jinhwa Lee, Young-geun Lee, Michael H. Long, Rachel Rivers, Ken Urano
V Analyzing target discourse
Chapter 9 Collecting target discourse： The case of the US naturalization interview 265
Michelle Winn
Chapter 10 A double shot 2% mocha latte, please, with whip: Service encounters in two coffee shops and at a coffee cart 305
Nicola J. Downey Bartlett
Chapter 11 When small talk is a big deal: Sociolinguistic challenges in the workplace 344
Janet Holmes
Index 373
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