Chapter One Preliminaries of Business Letter Writing
Chapter Two Components of A Business Letter
Chapter Three Establishing Business Relationships
Chapter Four Inquiries and Replies
Chapter Five Quotations9 Offers and Counter-offers
Chapter Six Sales Letters and Follow-ups
Chapter Seven Orders and Acknowledgements
Chapter Eight Packing and Marking
Chapter Nine International Payment
Chapter Ten Shipment and Insurance
Chapter Eleven Complaints, Claims and Adjustments
Chapter Twelve Agency
Chapter Thirteen Social Letters
Chapter Fourteen Memorandums
Chapter Fifteen Business Reports
Chapter Sixteen Meeting Agendas and Minutes
Chapter Seventeen Recruitment Advertisements
Suggested Keys to Exercises
References
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