领导与激励

第一章领导比管理更为重要.......................................................................................1第一节管理比较偏重于制度面............................................................................ 3第二节领导重视心与心的互通............................................................................ 5第三节领导要面对各种差异性............................................................................ 8第二章认清领导的两难状态 .....................................................................................14第一节主管的两大毛病......................................................................................16第二节主管要深藏不露......................................................................................18第三节有效的象棋模式......................................................................................21第三章中美日领导文化的比较..................................................................................26第一节美国式的英雄文化 ..................................................................................28第二节日本式的大和文化..................................................................................30第三节中国式的中庸文化..................................................................................32第四章中国人对领导的看法 .....................................................................................38第一节领导的意义就是动员..............................................................................40第二节领导的基础在于被领导.......................................................................... 42第三节领导的境界在于无为..............................................................................45第五章领导有三大步骤.............................................................................................50第一节第一步要把组织颠倒过来 ......................................................................52第二节第二步要邀请部属参与.......................................................................... 54第三节第三步要约法三章..................................................................................57第六章三种领导方式的循环 .....................................................................................63第一节通常都从分配式开始..............................................................................65第二节再由管制式到协调式 ..............................................................................67第三节紧急时再回到分配式..............................................................................70第七章领导也需要一些配套.....................................................................................75第一节圆满的沟通十分重要 ..............................................................................77第二节有效的服务非常要紧..............................................................................79第三节配合公正的综合考评..............................................................................82第八章领导要秉持不变的原则..................................................................................87第一节建立公的班底.........................................................................................89第二节由考验中善任.........................................................................................91第三节容许无心犯错.........................................................................................93第九章领导也需要权宜应变 .....................................................................................99第一节原则不变，方法要变............................................................................101第二节宽容或禁止的界限................................................................................104第三节刚柔与长短的互补................................................................................106第十章对于特殊成员的领导....................................................................................111第一节礼待“班底”，善用“奇才” ............................................................... 113第二节防止“大牌”，挽救“奴才” ............................................................... 116第三节减少“呆人”，开除“废人” ............................................................... 118第十一章提升领导到艺术层次 ................................................................................124第一节不用权而造势.......................................................................................126第二节机动调整气氛.......................................................................................128第三节采取关怀导向 .......................................................................................131第十二章重视领导人才的培育................................................................................136第一节领导力并非天生....................................................................................138第二节一切靠自我培育....................................................................................140第三节育才也能制度化....................................................................................143第十三章激励的两难状态 .......................................................................................149第一节士气不振归咎于缺乏激励.................................................................... 151第二节不平则鸣会产生反效果 ........................................................................153第三节不激励不好，激励也不好.................................................................... 156第十四章中国人的激励特性...................................................................................161第一节有本事就来拿 .......................................................................................163第二节拿不到怪自己.......................................................................................165第三节合理的不公平.......................................................................................168第十五章中美日激励的比较...................................................................................173第一节美国人激励个人....................................................................................175第二节日本人激励团体....................................................................................177第三节中国人合起来想....................................................................................180第十六章本事是激励的基础...................................................................................185第一节本事乘以激励等于良好绩效 .................................................................187第二节有本事未激励不能人尽其才 .................................................................189第三节反求诸己就是使自己有本事 .................................................................192第十七章本事的内涵...............................................................................................197第一节合理的态度和自主的觉醒.................................................................... 199第二节人际的技巧和专业的技能 ....................................................................201第三节自我的定位和合作的心态.................................................................... 204第十八章激励的两大因素.......................................................................................209第一节认清激励的两大因素 ............................................................................211第二节外在的维持因素主要在保健 .................................................................213第三节维持因素与激励因素要互补 .................................................................216第十九章激励的维持因素.......................................................................................221第一节安人是激励的维持因素........................................................................ 223第二节员工有四种常见的形态 ........................................................................225第三节适当调派工作减少游离........................................................................ 228第二十章激励的激励因素.......................................................................................234第一节安人之外需要增强物 ............................................................................236第二节合理有利的人事政策............................................................................238第三节事前事后圆满的沟通............................................................................241第二十一章激励的经...............................................................................................247第一节不任意开例和不造成运动.................................................................... 249第二节不大张旗鼓和不偷偷摸摸 ....................................................................252第三节不偏离目标和不忽略沟通.................................................................... 254第二十二章激励的权...............................................................................................260第一节依需要和层级而变 ................................................................................262第二节顺时间、因场合而变............................................................................265第三节看反应、视情势而变............................................................................267第二十三章激励的艺术...........................................................................................273第一节明暗公私要分开....................................................................................275第二节顺逆刚柔要合适....................................................................................277第三节动静大小要并用....................................................................................280第二十四章被激励者的修养 ...................................................................................285第一节明白自作自受的道理............................................................................287第二节做到合理不公平就好............................................................................289第三节最好存有感谢的心情 ............................................................................292结语.............................................................................................................................298