秘书英语（修订本）

前言…………………………………………………………………1 

UNIT 1  Making and Answering Telephone 

接打电话………………………………………1 

1.1 Answering an Acquaintance’s Phone 接听熟人电话………………………1 

1.2 Answering a Stranger’s Phone 接听陌生人电话…………………………………………2 

1.3 Call Transferring 转接电话…………………………………………………4 

1.4 Answering the Phone for Your Boss 上司不在或为上司挡驾的电话………………5 

1.5 Leaving and Taking Messages 电话留言和记录……………………8 

1.6 When the Telephone Line is Busy 电话占线………………………………………………14 

1.7 Handling Calls of Wrong Numbers 接到拨错的电话和拨错电话后………………………15 

1.8 International Telephone 国际电话………………………………………………18 

1.9 Making and Answering Telephone Calls by a Secretary 秘书如何接打电话………………28 

UNIT 2  Reception

接待…………………………………………………35 

2.1 Making Appointments 安排约见………………………………………………35 

2.2 Changing an Appointment 改变约见………………………………………………39 

2.3 Receiving Visitors with an Appointment 接待有约而来者…………………………42 

2.4 Receiving Visitors without an Appointment 接待无约而来者…………………45 

2.5 How to Make Visitors Wait 请来客等候……………………………………………51 

2.6 Declining Visitors for Your Boss 挡驾……………………………………………………54 

2.7 Reception Timetable 接待表…………………………………………………56 

2.8 How to Receive Visitors 如何接待来客…………………………………………58 

2.9 How to Make Appointments 如何安排约见…………………………………………61 

UNIT 3  Arranging Schedules and Business Trips for Your Boss 

上司工作日程和商务旅行安排……………66 

3.1 Arranging Schedules 工作日程安排…………………………………………66 

3.2 Arranging Business Trips 商务旅行安排…………………………………………69 

3.3 Booking Airplane Tickets 预订机票………………………………………………73 

3.4 Enquiring about Railway Tickets 询问火车票……………………………………………80 

3.5 Booking Hotel Rooms 预订宾馆房间…………………………………………81 

3.6 On the Journey 旅途中…………………………………………………90 

3.7 Appreciation Letters 感谢函…………………………………………………96 

4.1 Meeting Announcements 会议通知………………………………………………98 

4.2 Meeting Schedules 会议日程表……………………………………………103 

UNIT 4  Arranging Meetings 

安排会议……………………………………………98 

4.3 Useful English Words in Conference 会议服务中常用英语………………………106 

4.4 Meeting Minutes 会议记录………………………………………………108 

4.5 How to Prepare an Agenda 如何制定议程…………………………………………113 

UNIT 5  Secretarial Work in Conference and Exhibition 

会展中的秘书工作…………………………………118 

5.1 The Secretarial Work Before the Meeting 会展前的秘书工作………………118 

5.2 Communication and Coordination in the Exhibition 会展中的沟通与协调………120 

UNIT 6  Mails， Telexes and Faxes 

处理邮件和电传、传真………………………………138 

6.1 Registration of Incoming Mails 收到邮件登记…………………………………………138 

6.2 Registration of Expected Mails 将要收到邮件登记……………………………………139 

6.3 Preparing Mail Digest 邮件摘要………………………………………………140 

6.4 Forwarding of Mails 邮件转送………………………………………………141 

6.5 Mail Routing Slip 邮件传阅………………………………………………142 

6.6 Telexes 电传……………………………………………………143 

6.7 Faxes 传真……………………………………………………154 

6.8 How to Deal with Incoming Mails 如何处理收到的邮件…………………………………155 

UNIT 7  How to Write English Letters 

英文信函的写法……………………………………160 

7.1 An Example 普通英文信函举例……………………………………160 

7.2 The structure of an English Letter 普通英文信函的结构…………………………………161 

7.3 Business Letters 英文商务信函…………………………………………167 

7.4 Format of English Letters 英文信函的格式………………………………………171 

7.5 The Envelope 英文信封的写法………………………………………175 

UNIT 8  Etiquette in Social Occasions 

社交礼仪……………………………………………179 

8.1 Meeting the Office Staff 与办公室同事打招呼…………………………………179 

8.2 Etiqutte in Visiting and Reception 拜访与接待礼仪………………………………………187 

8.3 Etiqutte in Banquet 宴请的礼仪……………………………………………194 

8.4 The Relationship Between Etiquette and Secretarial Work 礼仪与秘书工作的关系……198 

8.5 The Principle in the Implementation of Etiquette 礼仪施行的原则…………………202 

UNIT 9  Letters in Socialization 

常用社交类英文信…………………………………210 

9.1 Invitations and Replies 邀请与答复……………………………………………210 

9.2 Appreciation Letters 感谢信…………………………………………………215 

9.3 Congratulation Letters 贺信……………………………………………………217 

9.4 Condolence Letters 慰问信…………………………………………………219 

UNIT 10  Business Letters （Ⅰ） 

商务信函（一）………………………………………222 

10.1 Enquiry and Offer 询价和报价信…………………………………………222 

10.2 Order 订购信…………………………………………………228 

10.3 Shipment 装运……………………………………………………231 

10.4 Payment 付款信函………………………………………………234 

UNIT 11 Business Letters （Ⅱ） 

商务信函（二）………………………………………244  

11.1  Trade Contract  贸易合同………………………………………………244  

11.2  Claims  索赔……………………………………………………251  

11.3  Settlement of Claims  理赔……………………………………………………255  

UNIT 12  The Usage of New Media in Secretarial Work 

新媒体在秘书工作中的应用……………………………………………260 

12.1 A Survery by New Media 通过新媒体做调查……………………………………260 

12.2 Made a Vote on Weibo 通过微博投票…………………………………………261 

12.3 Perfecting Related Content of WeChat Public Number for the Company 完善企业微信公众号的相关内容……………………262 

12.4 Contacted Mary Working in the Poll Company 联系投票链接公司联系人………263 

12.5 Sorting Files 整理文件………………………………………………265 

UNIT 13  Application for an Secretarial Job 

如何应聘涉外秘书职位……………………276 

13.1 Writing Application Letters 写应聘信………………………………………………276 

13.2 Writing a Resume 写简历…………………………………………………284 

13.3 Job Interview Skills 求职面试技巧…………………………………………290 

13.4 Interview Dialogues 面试对话………………………………………………298 

13.5 Testing One’s Skills 技能测试………………………………………………308 

13.6 After the Interview 面试后…………………………………………………311 

13.7 How to Prepare for an Interview 如何为面试作准备……………………………………313 

参考文献…………………………………………………………319