Unit 1 Business Etiquette
Part 1 Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch and play
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist
Unit 2 Making an Appointment
Part 1 Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch and play
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist
Unit 3 Receiving a Client
Part 1 Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch and play
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist
Unit 4 Company Introduction
Part 1 Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch andplay
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist
Unit 5 Visiting a Factory/Company
Part 1 Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch andplay
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist
Unit 6 Product Presentation
Part l Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch andplay
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist
Unit 7 Entertaining a Client
Part 1 Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch andplay
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist
Unit 8 Seeing off a Client
Part 1 Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch and play
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist
Unit 9 Business Travei
Part 1 Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch andplay
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist
Unit 10 Making a Reservation
Part 1 Introduction
Part 2 Warm-up
Part 3 Let's talk
Part 4 Let's speak
Part 5 Let's watch and play
Part 6 Let's share
Part 7 Homework
Part 8 Self-assessment checklist